Xtreme11 Returns & Refund Policy

Effective Date: 25-07-2025

At Xtreme11, customer satisfaction is our top priority. We want every player to shop with confidence, knowing that if you are not completely satisfied with your purchase, our team is here to help make it right.

Returns

  • Items may be returned within 15 days of delivery, provided they are unused, in original packaging, and in resalable condition.

  • A proof of purchase (order confirmation or invoice) must be included with all return requests.

  • Before sending back any item, please email us clear images of the product and its packaging, clearly showing the issue. This helps us verify that the item meets return eligibility.

  • Used, damaged, or mishandled products (including those showing normal wear and tear) are not eligible for return.

  • Customized or personalized items (e.g., with names, numbers, or logos) cannot be returned unless the product is defective or incorrect.

  • Final Sale / Clearance Items: Products labeled as “Final Sale,” “Clearance,” or discounted 40% or more are non-returnable and non-refundable, unless defective or incorrect upon delivery.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds are issued to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable. If your order qualified for free shipping, the actual shipping cost may be deducted from your refund.

  • If you received a defective or incorrect item, Xtreme11 will cover the full return shipping cost.

Exchanges

  • Exchanges are accepted within 15 days of delivery, subject to stock availability.

  • To request an exchange (e.g., for a different size, model, or product), please contact our support team before returning your item.

  • As with returns, clear images of the product and a reason for exchange must be provided before shipment.

How to Request a Return, Refund, or Exchange

  1. Contact our support team at 📧 support@xtreme11.com with your order number, product images, and a brief description of the issue.

  2. Our team will respond with return or exchange instructions and the return shipping address.

  3. Securely package and ship your item back. Once received and inspected, we’ll process your refund or exchange promptly.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:

📧 Email: support@xtreme11.com